Library Services for People Experiencing Homelessness

    Wahler EA, Provence MA, Helling J, Williams MA. The Changing Role of Libraries: How Social Workers Can Help. Families in Society. 2020;101(1):34-43. doi: 10.1177/1044389419850707 This is an interesting study of social workers in libraries. It studies: How library staff think about theor roles as supporters of the psychosocial eneds of patrons What they believe are the library's responsibilities in this area  What are some program and policy recommendations for other libraries.  It provides a good lit review including some references to writers who state quite strongly that there is no place in libraries for supporting the psychosocial needs of users - that this is not the job of libraries at all. In particular a published 'commentary' by Ken Bikoff from Indiana University Bloomington who was of the strong belief that there was no role at all for libraries in moving beyond libraries as "a place in which literary, musical, artistics, or reference materials are kept...

There is the idea of Social Workers in the library as working  mainly with a focus on Zetterval's 'mezzo/ approach - training staff & changing library culture - rather than 'micro' level of assisting individual patron needs. And perhaps a feeling from library staff of gratitude about the social worker's presence, but a desire to have them working at the 'micro' level rather than being trained to do it themselves? Maybe given protocols and procedures to deal with customers with high social needs is just another layer of work they do now? Author described some resistance among library staff of 'having to do social work now'. They have been trained, but this work is situated as a source of tension between their understanding of their role and their alignment with their belief that they are part of a democratic organisation and their desire to serve all people.  The lack of clear protocols regarding challenging patrons contributes to this uncertainty...